Your privacy is our priority. This document clearly explains how mbi play collects, uses, stores, and protects your personal information as a player in Malaysia.
| Legal | Malaysia PDPA |
| Data shared? | No, unless stated |
| Retention period | 5 years active |
| Delete data | Upon request |
| Contact | Support@mbiplay.click |
All personal and financial data on mbi play is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.
Mbi play has never sold, rented, or transferred your personal data to any third party for their marketing purposes, and never will.
The mbi play Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your legal rights are upheld.
We believe you deserve to know exactly what we do with your data. Every process is stated clearly, with no confusing language or hidden terms.
You may request to access, amend, or delete your personal data from mbi play's systems at any time through our customer support.
Mbi play's cybersecurity system monitors for unauthorised access attempts around the clock, ensuring your data remains protected at all times.
Welcome to the Privacy Policy page mbi play. At mbi play, we understand that your trust is our most valuable asset. When you register and play on our platform, you are entrusting us with your personal information — and we take that responsibility seriously.
This Privacy Policy clearly and transparently explains how mbi play collects, processes, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We've written this document in plain, straightforward language — not confusing legal jargon — so every Malaysian player knows exactly what happens with their information.
By accessing or using the platform mbi play, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact our support team for assistance with account closure and data deletion.
This Privacy Policy applies to all mbi play users in Malaysia, including website visitors, registered users, and active members. It may be updated from time to time, and the date of the latest revision will always be displayed at the top of this page.
mbi play only collects data that is strictly necessary to provide a safe and high-quality betting platform. We do not collect excessive data that has no bearing on our operations.
This data is required for identity verification (KYC) purposes, to confirm you meet the minimum age requirement of 18, and to securely process financial transactions.
Financial data is used solely to process deposits and withdrawals via legitimate Malaysian payment methods, and to comply with the financial reporting and anti-money laundering requirements established under Malaysian law.
Gaming activity data is used for responsible gambling purposes, detection of problematic betting patterns, and improving the user experience on the mbi play platform.
Mbi play uses several data collection methods, all within the limits permitted under Malaysia's PDPA:
This is the primary method of data collection at mbi play. This includes information you provide during account registration, profile updates, identity verification (KYC), and when you contact our customer support team.
When you use the mbi play platform, our systems automatically record certain technical information such as your IP address, browser type, pages visited, and interaction timestamps. This data is used solely for security purposes and to improve platform performance.
The mbi play platform uses cookies and similar tracking technologies to enhance the user experience, save language preferences and account settings, and analyse usage patterns on an aggregated and anonymous basis. Further details on cookies are provided in Section 7.
Data Flow at mbi play
mbi play only uses your personal data for the following legitimate and transparent purposes:
Mbi play will not use your data to make automated decisions that negatively affect you without human involvement. Every significant decision relating to your account is subject to human review.
mbi play does not sell, rent, or transfer your personal data to any third party for commercial gain. This is a commitment we will not compromise on.
However, there are limited circumstances in which mbi play may need to share certain information with selected third parties, and this is done only in the following situations:
Mbi play works with trusted technical service providers including game providers (PG Soft, Pragmatic Play, Evolution Gaming), recognised payment processors, and secure cloud infrastructure providers. All these providers are bound by strict data confidentiality agreements and are only granted access to the data necessary to carry out their specific duties.
Mbi play will share necessary information with Malaysian authorities such as the police, courts, or financial regulatory bodies when required by a valid court order, criminal investigation, or other legal obligations relevant to the platform's operations. In all such cases, mbi play will adhere to proper legal procedures.
Mbi play will not share your data for any other purpose without first obtaining your explicit consent. You have the right to withdraw that consent at any time.
Mbi play is not responsible for the privacy policies of third-party platforms or websites that may link to our site. We encourage you to read the privacy policy of each platform you use.
The security of your data is a responsibility we take very seriously at mbi play. We continuously invest in the best security technologies and procedures to ensure your data is always protected.
The security of your mbi play account also depends on your own actions. Please ensure you use a strong, unique password for your mbi play account, do not share your login credentials with anyone, log out after each session — especially on shared devices — and contact mbi play customer support immediately if you suspect any suspicious activity on your account.
Platform mbi play uses cookies and similar technologies to ensure the platform runs smoothly and to deliver the best possible experience to every player.
Essential Cookies: These cookies are essential for the mbi play platform to function properly. They include login session cookies, security tokens, and language preference settings. These essential cookies cannot be disabled without affecting platform functionality.
Performance & Analytics Cookies: These cookies help mbi play understand how players use the platform, which pages are visited most frequently, and where users encounter issues. This data is collected in aggregate and anonymised form, solely for the purpose of improving the platform.
Functional Cookies: These cookies allow the mbi play platform to remember your preferences — such as language, favourite game settings, and display options — to make your gaming experience smoother.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the mbi play platform. For guidance on managing cookies, please refer to the help documentation for your browser.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mbi play:
You have the right to request a copy of all personal data we hold in relation to your mbi play account. Requests will be processed within 14 working days.
If any personal data that mbi play holds about you is inaccurate or out of date, you have the right to request a correction through your profile settings or by contacting customer support.
You may request the deletion of your personal data once your mbi play account has been closed, subject to any record retention obligations required under Malaysian law.
You may withdraw consent for non-mandatory data processing at any time, such as receiving marketing communications from mbi play.
You have the right to object to the processing of your personal data for specific purposes that are not essential to the core operation of mbi play's services.
You may request your personal data in a machine-readable format (such as CSV or JSON) for transfer to another platform if needed.
To exercise any of the above rights, please contact the mbi play customer support team by email at support@mbiplay.click with the subject line "PRIVACY RIGHTS REQUEST". We will process your request within 14 business days and verify your identity before acting on it.
mbi play does not retain your personal data for longer than is necessary for the purpose for which it was collected, or to fulfil the applicable legal requirements.
As a general guide, the following are the data retention periods practised by mbi play:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Service operations |
| Financial transaction data | 7 years after transaction | Malaysian legal requirements |
| KYC / identity verification data | 5 years after account termination | Anti-money laundering (AML) |
| Customer support communication logs | 3 years | Dispute resolution |
| Cookie & analytics data | 13 months | Platform performance analytics |
| Marketing data (with consent) | Until consent is withdrawn | Mbi play promotional communications |
Once the retention period has expired, data will be securely deleted or anonymised in accordance with approved data deletion procedures. mbi play will not use expired data for any new purpose.
If you have any questions, concerns, or complaints regarding this Privacy Policy mbi play or how we handle your personal data, please reach us at:
Our team speaks Bahasa Malaysia and understands the needs and concerns of Malaysian players. We are committed to handling every privacy enquiry with care, professionalism, and within the promised timeframe.
If you believe that mbi play has violated your privacy rights and we have been unable to resolve the matter to your satisfaction, you have the right to lodge a complaint with the Department of Personal Data Protection (PDPA) Malaysia.
This Privacy Policy was last updated in January 2026. By continuing to use the mbi play platform after this date, you accept the terms set out in the updated Privacy Policy. We encourage you to review this page periodically to stay informed of any recent changes.
Mbi play fully protects your privacy while offering over 3,500 games, a welcome bonus of up to RM 888, and 24/7 Malay-language customer support. Register now and experience it for yourself.
18+ only · Terms & Conditions · Responsible Gaming